(4.7 / 5)1180+ Ratings

Sweetwater Reviews

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Overall Rating

4.7
7 Reviews
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About Sweetwater

Sweetwater.com is a leading online retailer providing musicians, recording studios, and music venues access to professional-grade musical instruments, audio equipment, and related accessories. The aim is to help all musicians, from beginners to pros, pursue their musical passion. The company offers an inventory unlike anything you’ll find elsewhere. It carries over 18,000 products spanning every instrument family – from guitars, drums, keyboards and recording gear to orchestral strings, marching percussion, live sound equipment and more. Name a piece of musical equipment and chances are it's in stock and ready to ship. The buying team attends every major trade show and is constantly evaluating new gear. Direct partnerships with the top instrument manufacturers are forged so exclusive colors, limited editions and custom shop models can be offered. The website also offers Highly Knowledgeable Sales Engineers and In-house Technical Support. Sweetwater is the world's leading music technology and instrument retailer. The company also provides financing options with the Sweetwater Card on qualifying purchases. Promotional financing options are available and offer period vary by brand. The website also hosts 30,000+ gear reviews, tips and tricks, how-to articles and more. The company is founded on passion where you can accomplish the best work of your life, then join the hard-working, talented team — and the #1 online music retailer in the country — and see why a career at Sweetwater is called a Full-time Dream. The company believes in making happy customers, one piece of gear at a time.

Sweetwater Pros & Cons

Pros of Sweetwater.com:

  • Customer Service: Generally praised for its phenomenal customer service, with many reviewers mentioning helpful sales reps and prompt responses to issues.
  • Product Quality: Customers are generally satisfied with the quality of products, including guitars, amplifiers, and studio equipment.
  • Free Shipping: Offers free shipping, which is a significant advantage for many customers.
  • Return Policy: Has a good return policy, which makes shopping fearless for many customers.
  • Sales Engineers: The sales engineers are often highlighted for their assistance and expertise, making the buying experience smoother.

Cons of Sweetwater.com:

  • Pricing Issues: Some customers have reported price gouging and inflated prices, especially when compared to other retailers like Musicians Friend and Amazon.
  • Shipping Delays: There have been complaints about shipping delays, which can sometimes take up to four to five days after the initial UPS delivery.
  • Fake Reviews: Some reviewers have noted that many reviews seem fake or overly positive, which can diminish the company's credibility.
  • Customer Service Issues: A few customers have experienced poor customer service, including unresponsive sales reps and condescending managerial responses.

Overall, Sweetwater.com is generally well-regarded for its customer service and product quality, but there are some issues with pricing and shipping that need to be considered.

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Sweetwater Customer Reviews (7)

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Mandy Mayer
Mandy Mayer
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Feb 11, 2023
Leonard Cordell
Leonard Cordell
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Feb 11, 2023
Mildred Flury
Mildred Flury
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Feb 9, 2023
Amelie Robson
Amelie Robson
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Feb 9, 2023
Elizabeth Charles
Elizabeth Charles
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Feb 8, 2023
Deborah Plott
Deborah Plott
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Feb 7, 2023
Freddy Gijsbers
Freddy Gijsbers
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Feb 5, 2023

Sweetwater Customer’s Q&A

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Sweetwater Features and Benefits

Sweetwater.com is a popular online music store with several key features and benefits:

  • Personalized Gear Advice: Every customer has a dedicated Sales Engineer – a personal gear expert – to help them choose the perfect gear with confidence.
  • Inspected, Tested, Ready to Play: From meticulous 55-point Inspection for guitars to generously updating firmware, more is done before gear gets to customers than any other retailer.
  • Fast, FREE Shipping: From guitar picks to complete drum kits, nearly everything ships for free — no minimum purchase required.
  • Live Support from Gear Experts: On-site Sweetwater Support team is just a phone call away when customers need help getting up and running.
  • FREE 2-year Warranty: Total Confidence Coverage Warranty gives customers extra peace of mind at no extra charge.
  • Payment Options for Every Budget: With budget-friendly flexible payments and special financing available, more ways to pay are offered than anyone else.
  • Wealth of Resources at Your Fingertips: Product reviews, in-depth gear analysis, and detailed how-to’s – instrument and pro audio expertise is freely shared to help all music makers.
  • Massive Selection from Boutiques to Best Sellers: A huge assortment of gear is carried so customers can get everything they need all under one roof.
  • Award-Winning Customer Service: Customer service is consistently ranked best in the industry year in and year out.

These features make Sweetwater.com a great choice for musicians and audio professionals. Happy shopping!

Sweetwater Pricing

Sweetwater.com does not provide a general overview of its pricing on its main pages. However, the website does offer various categories and specific product pages where prices are listed. For example, the Acoustic Guitars section provides detailed information about individual instruments, including their prices.

If you encounter issues with accessing the site, it could be due to suspicious browser activity or disabled JavaScript, which Sweetwater's advanced software may block to protect your security and personal information.

To resolve such issues, you can use the provided button to verify your identity as a real customer or contact Sweetwater's customer service at 800-222-4700 with the Reference ID.

Payment Method

Sweetwater Payment Methods

Accepted Payment Options

Sweetwater accepts a variety of payment methods, including:

  • Credit Cards: Visa, MasterCard, American Express, Discover, and Diners Club.
  • Debit Cards: Debit cards are also accepted, although credit checks may apply.
  • PayPal: Available for both online and telephone orders.

Financing Options

  • Sweetwater Easy Payments: Customers can split purchases into three or six monthly installments. This option is available to those who qualify.
  • Sweetwater Card: A financing option that allows for convenient monthly payments.

Additional Information

Payment security is prioritized through advanced software to protect personal information.

Sweetwater FAQs

FAQ

How To Open A Sweetwater Account?

To open an account on Sweetwater.com, follow these steps:

  1. Visit www.sweetwater.com
  2. Click the "My Account" link at the top of the page
  3. Follow the prompts to create a personal account

It's not necessary to keep a credit card number on file unless desired. An account can also be created during the checkout process. Enjoy shopping!

FAQ

Sweetwater Alternatives

Here are the top alternatives to Sweetwater.com:

  1. MusiciansFriend.com: Offers a selection of instruments, musical equipment, and supplies. Known for low prices and free shipping on most orders.
  2. ZZounds.com: Provides free shipping on instruments and musical equipment. They also offer easy zero-interest payment plans.
  3. Reverb.com: A platform for music makers all over the world. You can find new, used, or vintage instruments, or sell one of your own.
  4. AmericanMusical.com: Offers music equipment including guitars, drums, and keyboards. They also provide 0% interest plans and free shipping.
  5. SamAsh.com: Offers musical instruments and sound equipment. They have been family-owned since 1924.

These alternatives were chosen based on their similarity to Sweetwater in terms of keyword traffic, audience targeting, and market overlap. Each offers unique features and may be worth exploring further. Remember to always review the terms and conditions of each site before making a purchase.

FAQ

About Sweetwater.com Popular Products and Services?

Sweetwater.com is a leading online retailer providing musicians, recording studios, and music venues access to professional-grade musical instruments, audio equipment, and related accessories. The aim is to help all musicians, from beginners to pros, pursue their musical passion.

The popular categories of products on Sweetwater.com include Guitars, Studio & Recording, Drums & Percussion, Bass, Keyboards & Synth, Live Sound & Lights, Software & Plug-ins, DJ Equipment, Microphones, Band & Orchestra, Home Audio & Electronics, Commercial Audio & Install Accessories, and Content Creators.

Some of the top new musical instruments and gear include the Behringer MS-5 37-key Analog Synthesizer, Sennheiser EW-DX EM 4 Dante Wireless Receiver - Q1-9 Band, Magnatone SL-100 Slash Signature 100-watt Tube Amplifier Head, and the Yamaha PACP12M Pacifica Professional Electric Guitar- Beach Blue Burst.

Sweetwater.com also offers promotional financing options with the Sweetwater Card on qualifying purchases. The website is also a research destination with over 30,000+ gear reviews, tips and tricks, how-to articles, and more.

Sweetwater.com carries over 18,000 products spanning every instrument family – from guitars, drums, keyboards and recording gear to orchestral strings, marching percussion, live sound equipment, and more. The buying team attends every major trade show and is constantly evaluating new gear. They forge direct partnerships with the top instrument manufacturers so they can offer exclusive colors, limited editions, and custom shop models.

In addition to selling musical instruments and audio equipment, Sweetwater.com also provides job opportunities for those passionate about music and looking to work in the industry. The company prides itself on happy customers, one piece of gear at a time.

FAQ

Sweetwater.com Return Policy?

Sweetwater.com offers a "No Hassle" Return Policy. If not satisfied with any new product, for any reason, it may be returned for a refund of the purchase price or an in-house credit, or exchanged for another product within a fair amount of time from the shipping date (usually 30 days). If the purchase was eligible for free shipping, the shipping cost will be deducted from the credit or refund. For items purchased marked as "used" that malfunction or fail and that haven't been abused or misused, these items may be returned within 90 days of purchase for a refund of the purchase price or an in-house credit minus the cost of shipping.

In terms of shipping, Sweetwater.com offers FREE SHIPPING with no minimum purchase, on nearly everything sold. Lightweight items (13 ounces or less) will be shipped via the United States Postal Service First Class Mail. This is trackable and normally arrives within two to four days. Heavier items (up to 150 lbs.) ship via FedEx Ground® or UPS Ground. Typical delivery time ranges from one to five days. Certain items, such as special order or oversized may not qualify for free shipping. If the order is returned, the cost of shipping will be deducted from the credit or refund.

FAQ

What is the Sweetwater Card?

The Sweetwater Card is a credit card that allows customers to purchase gear from participating brands and pay for the items over time with convenient monthly payments. It offers up to 48 months of promotional financing on qualifying purchases. This card is unique due to its close relationships with favorite brands like Roland, Ernie Ball Music Man, Alto Professional, and hundreds more. The card also offers the option to earn 5% back in Bonus Bucks on qualifying purchases of $99 or more. It's quick and easy to apply, and customers can check their balance, view statements, and make payments securely on Synchrony's website. The Sweetwater Card is considered beneficial for those who want to buy high-priced gear and pay for it over time.

FAQ

About Sweetwater.com Payment Method?

Sweetwater.com offers a variety of payment options to fit gear purchases into your budget. The Sweetwater Card allows you to get the gear you've always dreamed of today and pay over time with easy monthly payments. There's also the Sweetwater Easy Payments plan, a convenient, interest-free way to buy gear now and stretch your purchase across budget-friendly payments. This plan divides your purchase amount into convenient payments, billed to your current Visa, Mastercard, American Express, Discover, Diners Club, or JCB card.

For Apple users, Apple Pay is another secure option for quick and easy purchases. PayPal and PayPal Credit are also accepted for both online and telephone orders. PayPal Credit provides flexibility to purchase without using your credit card and offers “zero fraud liability” protection, along with flexible repayment options.

Another unique feature is the Sweetwater Gear Exchange, which allows you to list your used music gear online, reaching millions of potential buyers who already happen to be Sweetwater customers. When you sell on Gear Exchange, you have the option to redeem your earnings in the form of a Sweetwater Gift Card and pay ZERO fees.

Lastly, Leasing Options are available for new musical and tech gear to installation and training. Many plans allow you to keep the gear after the lease. You can even add non-Sweetwater equipment needs to your lease.

For any payment questions, Sweetwater encourages you to call a friendly Sales Engineer.

FAQ

Can I lease equipment from Sweetwater?

Yes, Sweetwater does offer leasing options. This can be a perfect solution for businesses, studios, churches, or non-profits. They offer flexible, affordable payments and you can finance your gear, installation, training, software, and everything else your organization needs. Most leases can be structured so you own the gear at the end of the term. Leasing with Sweetwater allows you to finance through your business, not a personal account. They also offer possible tax advantages as many states allow you to write off lease payments as a business expense. The process is fast and starts with a conversation with one of their Sales Engineers. They work with a variety of partners to find the right leasing option for you, no matter your time frame, budget, or the gear you need. They offer flexible payment options, lower payments at the beginning of your lease, no payments or lower payments during slow months, extended terms (up to 84 months), low-qualification benchmarks, and no personal guarantee or facility collateral on most leases. For more information regarding leasing, you can call your Sweetwater Sales Engineer.

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